Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Served.ch LLC, a Swiss limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the ReflectRally platform and services ("Service").

ReflectRally is an architecture decision governance platform that helps software teams document, track, and govern architectural decisions through structured Architectural Decision Records (ADRs).

2. Definitions

• "Account" means your registered user account on the Service.
• "Architectural Decision Record (ADR)" means a structured record documenting an architectural decision, including context, decision, consequences, and assumptions.
• "Content" means any data, text, documents, or other materials you upload, submit, or create through the Service.
• "Member Seat" means access that enables a user to create, edit, and review decisions within an Organization. The first 3 Member Seats per Organization are included at no cost; additional seats require a paid subscription.
• "Organization" means a workspace within the Service representing a company, team, or group, which serves as the ownership and billing boundary for Content.
• "Viewer" means a user with read-only access to an Organization's Content.
• "Subscription" means a paid plan that grants access to premium features and Member Seats.

3. Service Description

ReflectRally provides a decision governance system for software architecture. The Service enables users to:

• Create and manage Architectural Decision Records (ADRs)
• Track decision lifecycle states (Draft, Proposed, Accepted, Superseded, Deprecated, Rejected)
• Document assumptions underlying decisions and monitor their validity
• Establish dependencies between decisions
• Conduct structured reviews and approvals
• Receive notifications when decisions require attention
• Organize decisions within multi-tenant Organizations

The Service is designed for long-lived architectural decisions that affect system boundaries, technology choices, deployment topology, security constraints, and maintainability. Accepted decisions become immutable and can only be changed through a formal superseding process.

4. Accounts and Registration

4.1 Account Creation

To use the Service, you must create an Account by providing accurate, current, and complete information, including:

• A valid email address
• Your name (optional but recommended)
• A secure password (for credential-based authentication)

You may also authenticate using supported third-party OAuth providers (e.g., GitHub, Google). When using OAuth, we receive limited profile information from those providers as described in our Privacy Policy.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your Account
• Notifying us immediately of any unauthorized access at hello@reflectrally.com

We reserve the right to suspend or disable Accounts that we reasonably believe have been compromised.

4.3 Account Accuracy

You must keep your Account information accurate and up-to-date. We may use your email address for service-related communications, security alerts, and (with your consent) product updates.

5. Organizations and Multi-Tenancy

5.1 Organization Structure

All Content in ReflectRally belongs to an Organization, not to individual users. Organizations serve as the billing, ownership, and governance boundary. Even individual users must belong to an Organization to create decisions.

5.2 Roles and Permissions

Users within an Organization may have different roles:

• Owner/Admin: Manages users, assigns seats, configures organization settings, and manages billing
• Member: Can create, edit (before acceptance), and review decisions
• Viewer: Read-only access to all decisions and history (free, no seat required)
• Free contributor tier: The first 3 non-Viewer members per Organization (Owner, Admins, Architects, Reviewers, and Members) are included at no cost. A paid subscription is required only from the 4th contributor onward.

5.3 Organization Ownership

Each Organization has exactly one Owner. The Owner cannot be removed while serving as Owner. Ownership transfer requires explicit action by the current Owner or, in exceptional circumstances, verification through support.

5.4 Multi-Organization Membership

Users may belong to multiple Organizations. Each Organization is billed separately, and seat allocations are per-Organization.

6. Subscriptions and Billing

6.1 Free and Paid Features

ReflectRally offers:

• Free Viewer access: Unlimited Viewers per Organization at no cost
• Free Tier: The first 3 contributor members per Organization (Owner, Admins, Members, Architects, Reviewers) are included at no cost.
• Member Seats: Paid seats for the 4th contributor and beyond, priced as displayed on our pricing page at the time of purchase

Each Organization selects a single billing cycle (monthly or annual) that applies to all Member Seats within that Organization.

6.2 Payment Processing

Payments are processed by Paddle.com, our Merchant of Record. By purchasing a Subscription, you agree to Paddle's Terms of Service and Privacy Policy.

Paddle handles all payment processing, invoicing, sales tax/VAT collection, and compliance. Your payment details are processed directly by Paddle and are not stored on our servers.

6.3 Billing Cycle

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selection). The billing cycle begins on the date of your initial purchase and renews automatically.

6.4 Seat Management

You may add Member Seats at any time. Added seats are billed pro-rata for the remainder of your current billing cycle. Seat reductions take effect at the next billing cycle renewal.

6.5 Price Changes

We may change Subscription prices with at least 30 days' notice before your next billing cycle. Continued use after a price change constitutes acceptance. You may cancel before the new pricing takes effect.

6.6 Taxes

Prices may be exclusive of applicable taxes (VAT, sales tax, etc.). Paddle calculates and collects required taxes based on your billing address.

7. Cancellation and Refunds

7.1 How to Cancel

You may cancel your Subscription at any time through:

• Your Organization's billing settings within the Service
• The Paddle customer portal (link provided in your receipt email)
• Contacting us at hello@reflectrally.com

7.2 Effect of Cancellation

Upon cancellation:

• Your Subscription remains active until the end of your current paid period
• No further charges will be made after your current period ends
• When the Subscription ends, Members will no longer be able to create, edit, or review decisions (paid features are disabled)
• Your Content remains accessible in read-only mode to all organization members
• The Organization Owner retains full access at all times
• You may reactivate your Subscription at any time to restore full Member access

7.3 14-Day Right of Withdrawal (Consumers)

If you are a consumer, you have the right to withdraw from your purchase within 14 days of the initial subscription purchase without giving any reason.

To exercise your right of withdrawal, you may request a refund:

• Via the billing settings within the Service
• Via the Paddle customer portal (linked from your receipt email)
• By contacting us at hello@reflectrally.com

All refunds are processed by Paddle, our Merchant of Record, in accordance with their consumer terms.

7.4 Refund Policy

Consumers are entitled to request a full refund within 14 days of the initial subscription purchase without giving any reason, in accordance with Paddle's consumer terms.

After the 14-day period, refunds are not guaranteed and may be granted only where required by law or in accordance with Paddle's policies (for example, in cases of faulty service).

All refunds are processed by Paddle as our Merchant of Record.

7.5 Data After Cancellation

After cancellation, your Organization's data is retained in read-only state. If you wish to permanently delete your Organization and all associated data, you may request deletion through the Service settings or by contacting support.

8. Your Content and Data

8.1 Ownership

You retain all ownership rights to the Content you create or upload to the Service. We do not claim ownership of your architectural decisions, assumptions, documentation, or any other Content.

8.2 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to:

• Store, process, and display your Content to provide the Service
• Create backups for disaster recovery purposes
• Transmit your Content as necessary for technical operation

This license exists solely to operate and improve the Service and terminates when you delete your Content or close your Account.

8.3 Content Responsibility

You are solely responsible for your Content and represent that:

• You have the right to upload and share the Content
• The Content does not violate any laws or third-party rights
• The Content does not contain malicious code or harmful materials

8.4 Decision Immutability

Accepted decisions in ReflectRally become immutable as a core feature of the governance model. Once a decision is accepted, it cannot be edited—only superseded by a new decision. This ensures an accurate historical record. You acknowledge and accept this behavior.

8.5 Data Export

You may export your Content at any time through the Service's export functionality. We will provide reasonable assistance for data portability requests.

9. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload Content that is defamatory, obscene, fraudulent, or harmful
• Attempt to gain unauthorized access to the Service or other users' Accounts
• Interfere with or disrupt the Service's integrity or performance
• Reverse-engineer, decompile, or attempt to extract source code
• Use automated systems (bots, scrapers) without our express permission
• Resell, sublicense, or redistribute access to the Service
• Use the Service for competitive analysis or to build competing products
• Transmit viruses, malware, or other harmful code
• Impersonate other users, organizations, or entities
• Exploit refund mechanisms, promotional offers, or free trials through repeated account creation or other fraudulent means

We reserve the right to investigate violations and may suspend or terminate Accounts engaged in prohibited activities, including misuse of refund or promotional mechanisms.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its design, features, code, documentation, logos, and the "ReflectRally" name and brand, are owned by Served.ch LLC and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

10.2 Restrictions

You may not:

• Use our trademarks, logos, or branding without written permission
• Copy, modify, or create derivative works of the Service
• Remove or alter any proprietary notices in the Service

10.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without compensation or attribution.

11. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11.1 Data We Collect

To provide the Service, we collect and process:

• Account information: Email address, name, password hash
• Organization data: Organization name, member roles, invitations
• Your Content: Architectural decisions, assumptions, dependencies, signals
• Usage data: Session information, feature usage for service improvement
• Billing data: Processed by Paddle; we store subscription status and plan details

11.2 Data Location

Data is primarily processed and stored in the European Union. We may use service providers in other regions with appropriate safeguards.

11.3 Data Processor

For Organizations using ReflectRally to process personal data about their team members, we act as a Data Processor. Organizations are responsible for ensuring their use complies with applicable data protection laws.

12. Service Availability and Support

12.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide reasonable notice when possible)
• Unscheduled maintenance for critical updates or security patches
• Factors beyond our reasonable control

12.2 Support

Support is provided via email at hello@reflectrally.com. We aim to respond to inquiries within 2 business days but do not guarantee response times unless specified in a separate enterprise agreement.

12.3 Modifications

We may modify, update, or discontinue features of the Service. For significant changes affecting core functionality, we will provide reasonable notice. Continued use after modifications constitutes acceptance.

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVED.CH LLC SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, business opportunities, or goodwill
• Service interruptions or data loss
• Costs of procuring substitute services
• Any damages arising from your use or inability to use the Service

13.3 Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (OR EQUIVALENT IN YOUR LOCAL CURRENCY).

13.4 Essential Purpose

The limitations in this section apply even if any limited remedy fails of its essential purpose and regardless of the theory of liability.

13.5 Jurisdictional Variations

Some jurisdictions do not allow certain warranty exclusions or liability limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Served.ch LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of any third-party rights

We reserve the right to assume exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

15. Termination

15.1 Termination by You

You may terminate your Account at any time by:

• Deleting your Account through the Service settings
• Contacting us at hello@reflectrally.com

If you are an Organization Owner, you must first transfer ownership or delete the Organization.

15.2 Termination by Us

We may suspend or terminate your access to the Service:

• Immediately for violations of these Terms or applicable law
• Immediately for non-payment after reasonable notice
• Upon 30 days' notice if we discontinue the Service
• To comply with legal requirements

15.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases
• We may delete your Account and Content after a reasonable retention period (typically 30 days)
• Sections that by their nature should survive will continue in effect (including intellectual property, limitation of liability, and indemnification)

15.4 Data Export Before Termination

We recommend exporting your Content before terminating your Account. Upon request, we will provide reasonable assistance with data export.

16. Changes to Terms

We may update these Terms from time to time. When we make changes:

• We will post the updated Terms on this page with a new "Last updated" date
• For material changes, we will notify you via email or prominent in-app notice at least 30 days before they take effect
• Continued use of the Service after changes take effect constitutes acceptance

If you disagree with changes, you may terminate your Account before they take effect.

17. Governing Law and Disputes

17.1 Governing Law

These Terms are governed by the laws of Switzerland, without regard to conflict of law principles.

17.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved as follows:

1. Informal Resolution: We encourage you to contact us first at hello@reflectrally.com to resolve disputes informally.
2. Jurisdiction: If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of Basel City, Switzerland.

17.3 Class Action Waiver

To the extent permitted by law, you waive any right to bring claims as a class action or collective proceeding.

18. Contact Information

For questions about these Terms or the Service, contact us at:

Served.ch LLC
Chemin du Pélard 13
1197 Prangins
Switzerland

Email: hello@reflectrally.com

Company ID: CHE-383.329.924